At CHUBINI, your satisfaction is our priority.

Non-Refundable Items:

• Due to the personalized nature of our products, custom orders are non-refundable unless they arrive damaged, defective, or incorrect.

Refunds & Replacements:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product.
• We’ll gladly offer a replacement or issue a refund for eligible cases.

Cancellations

• Orders may be canceled within 24 hours of purchase. After this window, cancellations cannot be guaranteed as items may already be in production.

Processing Refunds:

• Approved refunds will be processed back to your original payment method within 5–10 business days.
  For assistance, contact us at chubinistore@gmail.com with your order details.